Service 8® Pty Ltd provides you with a 12 month manufactures warranty on auto glass part and lifetime warranty on our workmanship, or for as long as you own the vehicle. Lifetime warranty is not transferable.
During this warranty period, subject to the exclusions as detailed below, if any glass Service 8® has installed leaks, or is faulty due to our workmanship. Service 8® will resolve the problem, without fees or charges. This is in addition to your basic consumer rights.
The Service 8® warranty does not cover faults caused by physical damage, this includes windscreen stone chips, abuse, or misuse of your vehicle. This also includes four wheel driving and heavy off road use.
In order for your warranty to be valid, you must adhere to the instructions given to you on the day by the technician. This includes adhering to safe drive away times and/or removing any masking tape before the curing time specified.
Important Information. Existing faults in your vehicle may void the warranty offered by Service 8®. This includes existing rust behind the glass, worn/old mouldings and rubber seals.
Your warranty may also be void if you insist on old mouldings or rubber seals being reused against the advice of the technician on the day.
Important Chip Information During the windscreen repair process the windscreen may crack further under the stress caused in the repair process. If this happens the existing damage may become worse and/or unrepairable. However, this is an extremely rare occurrence and happens on less than 1% of vehicles repaired.
Service 8® takes the greatest of care, but no responsibility for the windscreen cracking beyond repair during the repair process. However, should this happen at a later date, then Service 8® will deduct the paid cost of the chip repair from the cost of a new windscreen purchased though Service 8®. Alternatively a refund may be given if the repair is less that 12 months old.
If for any reason your windscreen chip repair does not repair as expected, or you are unhappy with the result. There will be no charge, or call out fee.
The Service 8® warranty is not transferable and proof of purchase must be provided by the customer.
Every effort is made to deliver your machinery glass on time and in good condition. However, since we send you glass via a third party (courier), damage may occur. Freight companies do not insure glass from transit damage, so unfortunately no glass cover can be obtained.
That said, glass damage is a rare occurrence. If glass is damaged Service 8® may offer good will. This may be in the form of another glass at cost price. However, we do ask you to follow some simple protocols.
Please check your glass on arrival for damage. Understand when you sign for your products, you are signing a contract stating you are receiving your glass in good order. We realise it’s not always convenient to unpack your glass in front of the courier driver, so its difficult not to sign. However, we ask if you could check your glass same day of delivery. If there is damage then please take some images with your phone and call us immediately.
Please note, we are unable to offer assistance if the glass is not checked for days/weeks after the registered delivery date. If you are wanting assistance regarding a transit claim, Service 8® required customers to contact us in a fair a reasonable timeframe.