Here are some of our most frequently asked questions. Please feel free to call us directly if you have other questions, technical or otherwise. You can speak directly to an experienced technician. Contact us
Service 8® is a mobile windscreen replacement service, we have no fixed workshop/shop front, we come to you. Mobile service areas include Gold Coast, Tweed Coast, Byron Bay, Brisbane, Townsville and many other surrounding areas.
Yes it is. A clamp down on windscreen damage and general vehicle defects has recently been enforced, especially in QLD were annual road worthy certificates are not required. Penalties of $121 and 1 point apply.
Yes, just call us with your claim number and we will take care of the rest. Additionally you will receive a FREE $50 fuel voucher. You may also want to read more about your insurance claim.
We have thousands of auto glass parts available so offering an online price list is next to impossible.
When price shopping it’s critical you also consider quality. Whilst Service 8® is very competitively priced, whats more important is the products/procedure we use is far superior compared to the industry standard.
Larger windscreen groups have massive overheads such as tv advertising, call centers, shareholders, etc. All these additional expenses are built into the cost of your windscreen replacement. Service 8® is local and has little overheads, as a result we are able to provide a sensible price.
This is necessarily true, you are not assured quality by paying a premium. Many companies employ inexperienced technicians, or trainees to save money. You are not assured a quality job from an inexperienced technician.
However, it’s important to note there is a price point were quality must be sacrificed to deliver an extremely cheap product/service. If you insist on obtaining the “absolute cheapest” price, you should not be surprised if corners are cut and quality/safety steps are compromised.
The windscreen is a structural component in your vehicle, a safety device. It supports airbag systems and assists in creating anti crumple zones designed to save a life in a collision.
Consider this when price shopping. Not all auto glass repairers are the same.
Our pricing is already very competitive when you consider the high quality products and procedures we use.
The windscreen industry in Australia is unregulated. This means anyone with a ute can place an advertisement online and go into business. This does not mean that a business is registered, insured, if it pays taxs/gst, the products/methods used are safe, etc.
Legitimate business’s cant operate for free. Unusually cheap prices are nearly always the result of corner cutting. This may in the form of administrations cost avoidance (taxs/insurance) or product quality.
We would be disappointed to loose your business over a couple of dollars and can sometimes tweak a price. However, we don’t match discounted products that don’t match our quality.
Sure, if the damage is smaller than a 50c coin in size, the windscreen chip can be repaired. See our windscreen repair page for more information.
Auto glass repair companies use a variety of windscreen repair systems. Often these systems can have limitations/requirements, i.e, the chip must be 100mm from the edge of the windscreen, or the chip must be smaller than a 5c coin etc.
You may be told certain sized windscreen chips/cracks cannot be repaired because they are outside of the Australian Windscreen Standard. However, many companies make these rules up to suit. It’s not unusual for repairers to suggest the standard based on the limitations of their equipment, not the official Australian Standard.
We inject the damage with a special auto glass repair resin. When cured the visibility of the damage is reduced considerably and the windscreens structural strength is restored.
Some chips/cracks turn out cosmetically better than others. This depends on several factors such as, how long the chip has been exposed to weather, the type of impact, etc.
Your windscreen will not be brand new again. However, the structural strength will be restored and the chip will be less visible.
If you have many chips, scratches and marks, you may want to consider a replacement. Call us for advice.
Like most reputable auto glass shops Service 8® offers a Lifetime Warranty* on auto glass installations and chip repairs. There are conditions so please refer to the warranty conditions page for more info.
Sure, credit cards are accepted (Gold Coast – Tweed Heads – Brisbane and Byron Bay only). 3% charge applies. Service 8® does not make profits from credit card fees. We only pass on the charges made to us by the credit card companies.
No Problem, Service 8® will reattach it for free.
Because we are a local, happy and ethical company. You should always choose the happy people. 🙂